Windows Office Hours: February 15, 2024

Hello Vinod,

The first thing to check is in the reports if the devices are in the OfferReady state, or later, such as downloading or installing.  OfferReady indicates that the service has completed the process of making the update available to the device.

Once that state is reached, the most common problem is that devices are not successfully checking in with Windows updates.  Check that they are active and can successfully check for updates.

Another issue I've seen that has caused devices to not be updated is mistakes in assigning devices to the policy, or accidentally placing a group in the excluded group.  

Check the Feature update failures report as well, for reasons devices are not being updated, including Safeguard holds.

If none of these look like the problem, this web site may also help:  

https://support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c

-HTH

David