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Windows 11 Question:
We have upgraded our Windows 10 systems to Windows 11. We are using KMS licensing for the same and we are intermittently seeing our users licenses getting changed from Windows 11 Enterprise to Windows 11 Professional.
We have been working with Microsoft Unified Support on this issue for many months and still not able to find out the root cause for the same.
We don't see any KMS client-side events getting logged in the Windows 11 Event logs.
The Microsoft Engineer working on this case is also able to reproduce the issue in his labs (not able to see the KMS client events in the logs) and still not able to find what is the issue here.
We have opened at least support cases for the same and have not got any fruitful results on this issue, rather being asked to open new support case again and again.
We are not getting any confidence that this issue will be resolved by Support. Hence as a last resort sharing the experience here.
Current Case No #2505220030007188 - Still being worked on.
Closed old case #2412030040008263 - Case was opened for more than 5 month without root cause identification.
Hope someone from the product group looks in to it.
- EricMoe
Microsoft
Unfortunately, our team is unable to assist with cases. That said, please do the following:
- Engage your CSAM to escalate the case
- Continue to work with the Support Engineer (who works with product engineering) to explore other options to workaround while a root cause is investigated
We are sorry to hear about these struggles. Continue to work with your unified support team to get to a resolution.
