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Heather_Poulsen
Published Jun 18, 2026
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markleivesley's avatar
markleivesley
Occasional Reader
Aug 20, 2026

Hi, we've recently implemented Universal Print across our infrastructure and are having a couple of issues. The first being that after a user releases a print job from the Universal Print portal it can take up to an hour for it to release from the printer, this is proving to be an issue when printing confidential material.  We also have an issue where if a user prints a batch of 10 print jobs, only 6 will print off, but the portal will say that all jobs were sent to the printer successfully.  The Universal Print connector is installed on the printers themselves as opposed to on each user machine.  We've checked network connectivity and the print logs but can't see what's causing these issues.  I was wondering what the best method would be to try and isolate the cause of these two issues.  Thanks

  • Joe_Lurie's avatar
    Joe_Lurie
    Icon for Microsoft rankMicrosoft
    Aug 20, 2026

    markleivesley​ I’d isolate this by tracking several affected job IDs end-to-end. In the Universal Print portal, compare each job’s acknowledge, download, and final timestamps. Missing timestamps point to the connector; completed jobs that never physically print generally point downstream to the Windows spooler, printer driver/firmware, or a third-party secure-release component.

    On the Windows connector host, search each job ID under Event Viewer > Applications and Services Logs > Microsoft > Windows > PrintConnector > Operational, and simultaneously watch the local printer queue. Events 22, 25, and 10 show the job notification, processing start, and handoff to the spooler. Also print a test page directly from that host; if the same delay or dropped jobs occur, Universal Print has been bypassed and the printer/driver path is the likely cause. A stuck secure-release job can also block subsequent jobs for that printer.

    Please also confirm the architecture: Microsoft’s Universal Print connector runs on an always-on Windows device, not on the printer itself. If these are Universal Print-ready printers or use an embedded/vendor connector or release application, involve the printer vendor and update its firmware/software.

    Microsoft’s detailed workflow is available here: Debugging Universal Print errors. If the logs do not identify the problem, open a Microsoft support case with the affected job IDs, UTC timestamps, connector version, exported PrintConnector log, driver/firmware versions, and whether the jobs appeared in the local spooler. Until the release delay is resolved, I wouldn’t use that queue for confidential material.