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Windows Office Hours: August 17, 2023

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Thursday, Aug 17, 2023, 08:00 AM PDT
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Get answers to your questions about adopting Windows 11 and managing the Windows devices used by remote, onsite, and hybrid workers across your organization. Get tips on keeping devices up to date ef...
Heather_Poulsen
Updated Aug 17, 2023
Office Hours
Hung_Dang's avatar
Hung_Dang
Icon for Microsoft rankMicrosoft
Aug 17, 2023
It sounds like the device is not able to get an Autopilot profile. There's a myriad of possible causes, but try first to deregister the device, reregister it, and reassign it to the intended groups. If that works, that helps to narrow down causes.
TheAutisticTechie's avatar
TheAutisticTechie
Brass Contributor
Aug 17, 2023
Its affecting all new devices we enrol too. All are connected via ethernet cable with all the allowlists configured so network is okay, and windows 10 installer works without problems
  • Hung_Dang's avatar
    Hung_Dang
    Icon for Microsoft rankMicrosoft
    Aug 17, 2023
    If you have a proxy, try opening an elevated cmd prompt (by pressing Shift+F10), and run: ping cs.dds.microsoft.com If that works, then it's likely related to the registration of the devices itself, and so try my earlier suggestion. If you need more help, feel free to file a support case via the Intune portal.
Date and Time
Aug 17, 20238:00 AM - 9:00 AM PDT