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On another forum there's been a lot of negative feedback on Microsoft's intention to charge for remote control with MEM, which is understandable since it's included in MECM. We want MORE capability with remote management using MEM, such as the ability to connect without user interaction (e.g., just require local admin rights with MFA), not just parity with MECM. And, we want it included in our Intune licensing.
- Agreed. MSPs will NEVER pay for this service. Remote Help MUST be included with Business Premium, E3, E5, and F1/F3. NO EXCEPTIONS
- euburrag
Microsoft
The remote control functionality in MECM is quite a bit different visa vie being 1) cloud based 2) integrated with RBAC controls 2) tied to AAD and 4) compliance. Similar functionality is available in the market that are provided at an additional fee. We are exploring additional functionality to add over time such as the unattended session as you mentioned. We are launching a series of premium capabilities, starting with remote help, and these will all be bundled in a new cost effective plan. In the meantime, remote help is now available as an add-on to the E3 and E5 licenses. - euburragThe remote control functionality in MECM is quite a bit different visa vie being 1) cloud based 2) integrated with RBAC controls 2) tied to AAD and 4) compliance. Similar functionality is available in the market that are provided at an additional fee. We are exploring additional functionality to add over time such as the unattended session as you mentioned. We are launching a series of premium capabilities, starting with remote help, and these will all be bundled in a new cost effective plan. In the meantime, remote help is now available as an add-on to the E3 and E5 licenses.
- I'm sorry but you will never get us to agree to pay more for remote help as a E3 license is enough expense for any business. 90+% of users do not require remote help so licensing each one so we can assist a small subset makes no sense. Most problems are actually Microsoft software issues in the first place so you're expecting us to pay extra to resolve those? No thanks.
