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When we acquired laptops, our equipment team loaded them (back in April 2021) in Autopilot so they are ready to be enrolled by users once we ship the laptops to them. However, we noticed that the entire batches loaded during April, are now marked as disabled in Azure AD Devices, which results in users unable to enroll the device. Is there a setting somewhere that would cause loaded but unused computers, to be disabled automatically? Thank you in advance.
Heena MacwanMicrosoft
Hello Sonia, Can you please create a support ticket on this topic with us, also can you please add more information on whether the devices were registered in Autopilot or not, and more details on what profiles were targetted to the devices and what specifically happens once the device is turned on? Thanks, Heena- Hello Heena, thank you for answering. The devices were loaded into Autopilot with serial number and hash, but were not assigned any profile as we didn't know yet if they would be targeted to representants or employees, which is a different autopilot profile in our environment as both groups need specific rights, applications and other things. I will ask my colleague to open a ticket for me as I am new in the team and have never done it, but we were wondering if there is such a setting first so we can look into it before opening the ticket.
- Hello, I am Sonia's collegue. Computers were loaded in Autopilot but never used (new in box). Now, they've been delivered to the users and they can't login. We were wondering if it was an issue or something pre-existant that would turn them "disabled". We will place a suport ticket then
- Heena MacwanIf the Autopilot devices are showing up in MEM admin console, and Autopilot profile was targetted to the device group containing the AP registered devices, and if the device when booted has internet connectivity we don't see anything blocking the scenario from working.
