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If there is a problem with a patch on a small number of our computers, but the rest are OK, will Microsoft still resolve the issues? Or will you only investigate if the patch fails on a set percentage of our devices (e.g. it has to fail on at least 10% before it will be investigated)? How soon after patch install failure will the issue be investigated and resolved please?
Hey Michelle. If a patch does not get applied to a single device or set of devices, we will do our best, using our telemetry, to determine the reason why. If we discover that a device requires Microsoft action in order to receive a patch, we will take action to resolve. In short, we do not require a minimum threshold of a particular patch to fail before investigating.
- Thank you Tyler 🙂