Event details
We have seen significant downgrades recently in the Canada datacenter performance for W365 Enterprise CloudPCs. While it's still minor, we've gone from 2 or 3 brief connection drops per week, to about 3 per day on average across our little fleet of 5 separate users / 5 individual Enterprise CloudPC's. Resource usage is sufficient, we have checked RAM, storage, CPU, and we are properly sized. It is users located in all different parts of the country so it's not the user's local networks. There's something going on at the Canada datacenter specifically since our USA users are not impacted. We recently attempted 3x to migrate a CloudPC from a USA datacenter to a Canada one and it kept failing. Support tickets get us nowhere except never-ending convergys troubleshooting checklists. I'd love some attention on the Canada datacenter to ensure it's properly resourced and network is stable.