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Thanks for the heads up. I recently bought a new business licence also and my renewal is also disabled. I would have expected data retention to be better than 24 hours. An expired card could be disastrous
It has been disastrous for us. I have lost a month of server programming, this is going to set back my entire company and app release by weeks. Yes, I should have been backing up, but I was working solo in a cloud machine that IS backed up, so felt at no risk. I am devastated. and quite frankly, sickened. It's stated that the data retention policy is the same as Microsoft 365, which states that even an expedited delete request takes 3 days, active takes ~ 30, passive ~ 180, but my licence didn't auto renew (even though the card was on file) and they wiped the entire machine with no ability to recover, in just 27 hours? Even a trial account that expires has a 30 day grace period. None of this makes sense. Unfortunately, this question isn't a sexy question, so I don't expect it to be spoke about today.
- So according to the answer during the AMA, the experts all agree that the data should remain for at least 3 days if I choose to delete it, and longer if there is a commerce error, yet the phone support team are insisting that all data is deleted within 24 hours with no ability to restore. This is a major issue
- Does sound like the phone support team have got the time periods wrong - They are saying 24 hours, during AMA it was said to be 3 days. Only thing I'm not sure about is if you had auto renewal "off" (which it does seem to be set to by default....I had to turn mine on when I saw your message) then does that count as a commerce error? Because it wasn't a missed payment due to a card issue do they count this as you "cancelling" rather than it being a commerce area? If they count it as cancellation you would be past the 3 days - Hopefully somebody from the AMA team can try to help you more directly - Would be interested to know how this turns out - As far as I know there's no way to download the backups of the machine regularly to your own hardware right now - All the restore points in the world don't help if the data is deleted so quickly