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Ask Microsoft anything about the latest announcements and innovations in Windows hardware security. If you have questions about new capabilities built on the Microsoft Pluton security processor, adva...
Heather_Poulsen
Updated Mar 17, 2026
AMA
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Jordan_Geurten's avatar
Jordan_Geurten
Icon for Microsoft rankMicrosoft
Mar 23, 2026

Hi JoseSilva1​, very sorry to hear about that. It sounds like a PCR mismatch during the transition leading to BitLocker recovery. We'll need to understand which PCA value changed, and why. Do you have a Microsoft account manager who can file a bug and extract the logs? 

JoseSilva1's avatar
JoseSilva1
Copper Contributor
Mar 23, 2026

Thank you for the explanation.

We do not currently have a Microsoft account manager. In this case, how would you recommend we proceed through Microsoft to investigate the issue and collect the relevant logs to identify which PCR value changed during the S0/S0ix transition?