Event details
❓One of our Dell PCs running an up-to-date Windows 11 restarted with a blue screen requesting the BitLocker recovery key after an issue during a transition between the S0 and S0ix power states.
Do you have any recommendations on how to diagnose or mitigate this type of issue?
- Jordan_Geurten
Microsoft
Hi JoseSilva1, very sorry to hear about that. It sounds like a PCR mismatch during the transition leading to BitLocker recovery. We'll need to understand which PCA value changed, and why. Do you have a Microsoft account manager who can file a bug and extract the logs?
Thank you for the explanation.
We do not currently have a Microsoft account manager. In this case, how would you recommend we proceed through Microsoft to investigate the issue and collect the relevant logs to identify which PCR value changed during the S0/S0ix transition?
