Event details

Join us to discuss the recently updated PBI dashboards in Viva Insights with our resident Power BI and Viva Insights expert Lucas Hogner. Lucas will be able to help answer questions like: how do we g...
EmilyPerina
Updated Sep 27, 2023
EmilyPerina's avatar
EmilyPerina
Icon for Community Manager rankCommunity Manager
Sep 27, 2023
I got the error message when trying to load/refresh a PowerBI template on the web: “Failed to update data source credentials: The credentials provided for the Viva Insights source are invalid.” Is there an easy way to fix this?
  • luhogner's avatar
    luhogner
    Icon for Microsoft rankMicrosoft
    Sep 27, 2023

    Hi Emily, this is an issue we frequently observe, but it's easy to fix. Here's what you can do to resolve it:

    1. In Power BI, open the Transform data menu and select Data source settings.
    2. Select Global permissions, select Viva Insights, and then select Clear permissions.
    3. Select Delete.
    4. Close Power BI and follow the setup instructions for the applicable Power BI template.