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Most engagement providers utilize a top-down approach in which the HR organization is largely responsible for developing action planning content, issuing recommendations, training managers, keeping them accountable, identifying resources, and assessing intervention quality. Not only does this keep the burden on HR (both in terms of time and resources), it often also means that action recommendations are generalized and not specific to the results of each manager’s team. Without specific, timely recommendations and clear action steps, managers and leaders are unable to effectively improve the engagement of their team and show their employees that their feedback is heard.
Unlike most solutions, Viva Glint’s platform actually turns managers and their teams into change agents, helping remove the burden from HR teams. With Viva Glint's action taking experience, managers gain personalized, high-impact insights based on employee feedback and are equipped to have meaningful conversations with their team to identify improvements. Viva Glint's suggested actions enable managers to fully understand their strengths and opportunities alongside the key results to drive meaningful improvement. Viva Glint's action taking approach includes:
- Immediate access for every manager (typically distributed to managers upon survey close)
- Focus areas that help managers take meaningful action based on employee feedback
- Personalized, targeted learning recommendations for every user and manager based on the specific results of their team feedback
- Pre-built and readily available content (e.g., industry articles, LinkedIn Learning videos mapped to the Viva Glint taxonomy, team discussion guides, and case studies) that can be customized as needed (e.g. by integrating your LMS and L&D content)
- Prioritized recommendations (by both score and impact)
- In-platform guidance upon log-in to nudge managers one step closer to action
- Personalized email nudges that coach managers to take simple steps that will drive their team’s engagement (with direct links to the Action Taking experience)
- Collaboration features that enable managers to involve their team in the action taking process, thereby boosting accountability across the organization (e.g. transparent and searchable focus areas, tagging, commenting, cascading, and tracking)
- Action planning tracking and reporting capabilities
The platform provides clear and concise steps to help managers improve, and enables them to organize and track their focus areas for highest impact. The interactive interface enables managers to select from a variety of pre-built actions and associated resources, including industry articles, curated LinkedIn Learning videos, interactive self-assessments, team discussion guides, and case studies.
In time, we will have the ability to connect managers and leaders to other Viva apps to help them take action to improve survey results. For example, for a manager struggling with learning, direct to Viva Learning, for a leader struggling with clarity, direct to Viva Goals.
You can learn more here about Viva Glint's approach to action taking:
https://adoption.microsoft.com/files/viva/glint/Propel-action-taking-through-conversations-with-Microsoft-Viva-Glint.pdf