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Join us for a special Ask Microsoft Anything (AMA) live video stream across four Microsoft content collaboration products: SharePoint, OneDrive, Lists, and Stream! Our product teams will be answering...
EmilyPerina
Updated Dec 27, 2024
MacMartinC
Jun 09, 2023Occasional Reader
we have few users reported to IT that they are seeing OneDrive desktop client stuck and displayed a “Processing Changes” message and the client would not take changes that the users are making on their local folders nor download the changes from the cloud. We’ve tried the following steps (not in the particular order) in attempt to resync the client with cloud, but with little success to see the issue resolved…
Force quit OneDrive client and re-launch it
Uninstall / Re-install OneDrive client on affected PCs
Run OneDrive Reset command
The common theme between all the affected users seems to be having large amount of files synced (on demand) from either their personal OneDrive and/or 1 – 3 SharePoint libraries. When we perform the above steps to resync, at the beginning the client will function ok but eventually it stuck on a random progress and display that “Processing Changes” message again.
- Mark-KashmanJun 17, 2023Former Employee
Hi MacMartinC and thanks for the question.
I'll make sure the OneDrive sync teams reviews. And in the interim, they have published a good Troubleshoot OneDrive for Business sync issues
Thanks for your feedback and time in joining the AMA. - Mark
- MacMartinCJun 20, 2023Occasional ReaderThanks Mark!