Event details
We are testing at this moment Direct Routing and it´s very limited with the current Teams APP.
1. Callers of a Call Queue doesn´t appearing in the History
2. Not able to see who picked up the call of a Call Queue
3. Contacts are very limited and search isn´t working correctly
4. Autoattendants cannot be configured without ADMIN Access. Important for Holidays or changing a simple text
5. Search option of lists doesn´t work in the Desktop APP
Will this be solved in future versions?
As already mentioned by other users, it will be good to have a timeline and expected changes.
Many thx for the opportunity to ask!
Hi Jose, thanks for the feedback and ideas! Great news on #4, this feature is in Public Preview already: https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-user-managed-call-queue-and-auto-attendant/m-p/3797513
When we have a timeline for call queue and other features, you'll see it appear in the M365 Public Roadmap. You can scope down to Microsoft Teams features, and add any search terms, for example here's what's on the roadmap for call queues in Microsoft Teams: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Teams&searchterms=queue
And for anything you're waiting for in the new Teams, watch this page: https://adoption.microsoft.com/en-us/new-microsoft-teams/