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We currently utilize Teams for our crisis / on-call departments in call queues. Will there be improvements to the general functionality of call queues, as it is a bit clunky to say the least at this time? Not being able to access a voicemail within Teams to these numbers or call history easily is an issue currently.
- Karuana_Gatimu_MSFT
Community Manager
This is great feedback. Also we have a free template for incident and crisis management called the Teams Emergency Operations Center. It will not address your call queue issue but might give you some inspiration on other ways to use Teams in these scenarios. You can learn more about at https://aka.ms/M365TEOC our join us for our webinar on the capabilities here: https://msevents.microsoft.com/event?id=2068361919 
KonPikMicrosoft
Thanks for the suggestion and feedback! Please submit your request in the Feedback Portal at https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472
