Event details
Will it be possible to manage more features of the Call Queues and Auto Attendants in the new Teams client? In the current EA-version of the regular Teams client, there is already the option to change the different greeting messages, but we need more flexibility in letting users who are responsible for certain Auto Attendants to adjust the working hours and the redirect to other numbers after workhours without ICT intervention (like it was possible in Skype for Business for years by granting them access to the RGSConfig page. Not being able to do this in Teams is a huge setback in our current Skype for Business to Teams migration
- Thanks for the feedback, Bertin! I'll make sure the feature team has this feedback. You can also always share ideas for Microsoft Teams and vote/comment on others' ideas on the Feedback Portal at https://aka.ms/TeamsFeedback For others who read this, here's the link to the public preview which lets admins in Microsoft Teams grant permission to authorized users to update greetings on a call queue or auto attendant. https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-user-managed-call-queue-and-auto-attendant/m-p/3797513
