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We are using MS Team widely across our organization and mostly we have positive feedback. However, part of the negative feedback we get relates to trying to understand when feature updates and changes are communicated but then can take 4-6 weeks to hit our tenant and then, because we have 200K+ users in our tenant, can take weeks for the updates to hit all users. How do we effectively communicate to our user base when we can't really know when updates actually hit our users?
Working in the cloud requires a different mindset. When we have on-premises, everything is hard-coded and it doesn't change suddenly. With the cloud, new features are coming all the time and there is no way to be fully prepared for everything. People in their free time cope well with changes in their Facebook or Instagram applications without knowing all of those updates beforehand. Employees should adopt that adaptive mindset to work as well! The IT/Comms department can then help people with providing instructions, best practices and supporting employees afterwards - not warning everyone beforehand.