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What advice do you have on how to handle organizational change management in an organization that has a really wide range of technology "comfort levels" in its staff? The pace of technology seems to outstrip any efforts to make those changes? How do we stay current but not lose people in the mix?
I've worked in orgs like this -- and led governance/change management efforts within them. What worked for us is scheduling regular, consistent communications and giving people a place to ask questions, and get responses. I'm a huge fan of setting up the sync between Message Center and Tasks so that you can readily see all changes as they happen within the platform, and address those that impact your org. You can then send out a weekly/monthly update of what is changing, what is new. Holding a consistent change mgmt board review and allowing people to ask questions and then to openly, transparently talk about what the org is doing, what can be supported while still remaining secure/compliant.