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What advice do you have on how to handle organizational change management in an organization that has a really wide range of technology "comfort levels" in its staff? The pace of technology seems to outstrip any efforts to make those changes? How do we stay current but not lose people in the mix?
I relate to your challenge Caroline-Hackney. The tech continues to improve and change.
It's best to start with the scenario. What is the need?
- If it's to improve conversations while collaborating on a document, start there.
- If it's organising and event and co-ordinating related tasks, begin there.
Introduce 2 or 3 skills around that need. Make your own learning pathway that you want to introduce to people. It becomes easier to follow and people can absorb it at their own rate.
These scenarios and needs don't change. The tech will continue to improve. But with a learning pathway that suits your organisation, you can give people a starting point that they can relate to. Continue to add the new skills and features onto the tail end of that learning pathway as time goes on.