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Windows. Cloud. Management. Your questions answered.
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Wednesday, Nov 29, 2023, 07:30 AM PSTEvent details
If you are stuck in your journey to the cloud -- or have questions about the ins and outs of Windows Autopilot, Microsoft Entra Join (formerly Azure AD Join), policy management -- come ask the expert...
Char_Cheesman
Updated Dec 27, 2024
Jacob_V
Nov 29, 2023Brass Contributor
Thanks again for this session it so wonderful to hear from all of you!
In the future will it be possible to get a resource into error code repository for Intune errors when it comes to polices not applying, or applications not installing? Looking up error codes in the Bing search has often turned into people guessing what is causing the issue leading to shotgun solutions from folks that are not Microsoft representatives. Asking for the error in the Microsoft forums often leads to time consuming review if someone actually fixed the issue or possibly no resolution reached.
- Jacob_VNov 29, 2023Brass ContributorAn example of this was recently applying LAPS it wouldn't apply but only give us a generic error code. So, reviewing on the device it said it didn't meet the complexity password requirements. Having the link from the code to the tech article or repository would help to quicker resolution.
- Jason_SandysDec 08, 2023
Microsoft
Hi Jacob. That's a tough one (at best). Every policy and solution set has many different possible failure points and its effectively impossible to cover them all with meaningful messages. Once combined with other moving parts, the task becomes even more difficult. We ultimately just cannot, during design and coding, account for every failure or provide necessary guidance for those that aren't encountered until the solution hits the real world. Thus, as scenarios and failures begin to crop up through real world usage and interaction with other systems, we certainly do attempt to provide solutions but it's very difficult to keep up and many of these scenarios require deep investigation and may vary depending upon the variables involved. Sorry, I know that's sounds like a long-winded excuse for not helping you address a challenge you have, but I just wanted to put into context some of difficulty associated with this (and I've only truly just scratched the surface here). This is ultimately why our customer support services exists and we do certainly try to publish as much information as we can to enable folks to resolve their own issues. I wish I had a better answer here, but this challenge is as old as coding is -- I could easily draw an analogy here between medicine and any animal (including humans). If you are encountering a persistent issue that you cannot solve, please leverage the various support vehicles available to you including CSS. Also, always remember that if the issue you are encountering is attributed to a bug, CSS support should be at no cost to you.