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We've had this issue when doing an Intune Wipe for a single device, it is successful, however when doing Intune Wipe for many devices, such as 10-20 devices, a large number of them fail. When the wipe fails, we see the computer hits 75% of resetting windows and then gives "reverting changes" message. After it reboots, will get this message when attempt to login: "The User Profile Service failed the sign-in. User profile cannot be loaded." The devices we are wiping are hybrid joined, Win10 co-managed. We are running the wipe command from https://intune.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesMenu/~/overview and both check-boxes are de-selected. We've gone back and forth with support since June 2023 but there hasn't been a response or answer for awhile now.
I'm curious if we could talk about this more on how the "doWipe" command could result in these errors and ways to isolate where the issue is coming from or even better a solution. Thanks!
- I would bet, those PCs have an OEM injected boot-start dependent driver that is not surviving the wipe process. Most likely, a storage driver. Have you tried installing a clean (and recent) copy of Windows Pro on them? If the installation requires a storage driver, that is your problem.
- Interesting. We'll take a look at drivers but like I mentioned, the wipe fails midway. And to add to that we also saw it deletes the users ntuser.dat file which gives us that error message. We've seen this on Lenovo P1's and X1's.
To help find vendors and products that have made the transition to modern device management, there is a community-maintained spreadsheet named "Modern Windows Management Database".
https://1drv.ms/x/s!AgG_boPR-xfWjN9i2Z_y_8ErM6t--A
Please help by contributing your experiences to it.
It was OEM (in our case a Dell RAID driver on single drive PCs) injected drivers that was the initial impetus for this spreadsheet.
