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- Would using HP Image assistant running with a remediation to update HP drivers cause any issues with also having Intune updating drivers?
- Joe_Lurie
Microsoft
Ali11CH Because HP Image Assistant is a 3rd party tool, we can't comment on whether or not you'll see any issues. However, we strongly encourage you to talk to your account rep at HP to let them know you'd love for them to ensure their drivers are available to be deployed via Intune (if they aren't already) so you can keep your driver management in Intune with your OS updates and management.
Lately, our biggest problem with Windows Updates might be caused by driver updates. I say "might be" as, that is the problem… it is hard to tell.
The details are vague, even from our PC techs. And it is hard to remotely (or at least without local administrative rights) diagnose vague and intermittent hardware problems. And, yes, we have a growing collection of vague and intermittent hardware problems.
I know drivers are managed by manufactures and that we can set deferrals or pause them via Intune.
My questions related to Windows Update troubleshooting are the following:
- Is it possible to correlate a driver ID found in the WindowsUpdate.log to a specific entry in the Microsoft Update Catalog? We have found them not to be searchable and replacing the GUID on a driver entry with one does not return anything. Searching by Hardware ID finds pages and pages of potential hits. Here is an example that returns 40 pages of hits. Many pages of the same version number, presumably because Intel published it repeatedly for each PC manufacturer.
https://www.catalog.update.microsoft.com/Search.aspx?q=PCI%5CVEN_8086%26DEV_1A1C - Are all drivers that will upadte via Windows Update visible in the Microsoft Update Catalog? Just before Driver Update Policies gave us more visibility, we had a driver install that could not be found by any means in the Catalog.
- Is there anything else we should be doing besides attempting to contact the hardware manufacturer (where the first levels of support folks are often unaware their drivers are being installed and updated via Windows Update) and submitting an incident through Windows Feedback Hub?
Hello Nathan. Thank you for the feedback!
- Our platform is designed to automatically identify all applicable updates that are newer than what is currently installed on your devices, which typically eliminates the need for manual correlation with the Update Catalog. Can you share more about what information you are hoping to get from the Windows Update catalog about the driver that is installed?
- While there is significant overlap, the Update Catalog and Windows Update are not identical repositories. Publishers have the discretion to choose where they list their updates, which means some updates may appear in one and not the other. This choice can be influenced by factors such as the intended audience or specific update strategies. Thus, it's possible for an update to be distributed through Windows Update without being listed in the Catalog.
- In dealing with driver updates via Windows Update, you can employ standard troubleshooting methods to address installation and deployment issues. These techniques include reviewing update logs, rolling back recent updates, or using the built-in troubleshooter. If you're encountering specific problems, contacting the hardware manufacturer is a recommended step, although the initial support levels may not have detailed distribution information. Additionally, submitting detailed incident through the Windows Feedback Hub is the best way to engage our engineering teams for support.
Here is a recent example. Why would Windows Update have choosen a driver from 2016 over the 2022 version, the latest found by searching for the Hardware ID "VID_0BDA&PID_8153" it says it used? Please note, I had to make some assumptions to link to those drivers, as I have found no primary key or link between systems.
2023/11/29 09:11:24.1753684 30632 26636 Handler Device id = usb\vid_0bda&pid_8153
2023/11/29 09:11:24.1753707 30632 26636 Handler DriverPingback=1|1|USB\VID_0BDA&PID_8153&REV_3310|2016-03-09|11.4.211.2022|0xff0001|0x180600a|0|Realtek|Realtek|Realtek(R) USB Ethernet Controller|USB\VID_0BDA&PID_8153
2023/11/29 09:11:24.2714190 30632 26636 Handler QueryDriver result for {3C7BA486-8D4B-5094-9022-D3238BFBF90F}usb\vid_0bda&pid_8153: Problem code 0, Problem status 0
2023/11/29 09:11:24.2714270 30632 26636 Handler Driver Install of {59B0D79A-91FC-4477-88A5-C7F375B114D3} on usb\vid_0bda&pid_8153 succeededAt this moment, my ethernet randomly stops functioning with no obvious signs of trouble. Everything says connected and healthy. No logs entries saying otherwise or what changed. It can ping local host, however it cannot ping the gateway. Luckily this is on Windows 11, where the network troubleshooter does not require local admin. Restarting the interface gets it running again, for some random number of minutes.
- Is it possible to correlate a driver ID found in the WindowsUpdate.log to a specific entry in the Microsoft Update Catalog? We have found them not to be searchable and replacing the GUID on a driver entry with one does not return anything. Searching by Hardware ID finds pages and pages of potential hits. Here is an example that returns 40 pages of hits. Many pages of the same version number, presumably because Intel published it repeatedly for each PC manufacturer.
- Understand WIN 10 to WIN 11 update (gradual/on demand)
- Angie_ChenHi Brian, we just introduced a feature in Intune designed to make it easier to upgrade eligible devices from Windows 10 to Windows 11. When you create your feature update profile (Feature Updates for Windows 10 and later), you will be able to offer your chosen Windows 11 version to Win11-eligible devices and automatically offer the latest Windows 10 (Windows 10 ver. 22H2) to any Win11-ineligible devices. You can learn more about using this feature here: https://learn.microsoft.com/en-us/mem/intune/protect/windows-10-feature-updates#upgrade-devices-to-windows-11
- Will this ever make it to GCC tennants?
Welcome to The latest on managing Windows updates in Microsoft Intune and the second annual Microsoft Technical Takeoff for Windows + Intune! Have a question? Post here in the Comments so we can help. Let’s make this an active Q&A!
