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When you ask anyone who has been working for a time in end-user computing and endpoint management if they’ve ever had any work-related nightmares, the answer will likely be “yes.” These could be fear...
Char_Cheesman
Updated Dec 27, 2024
Web series
treestryder's avatar
treestryder
Iron Contributor
Oct 31, 2023
My greatest Intune Fear is a bad driver from Windows Update. We buy "clean" Autopilot enrolled Windows PCs and allow Windows Update to manage drivers. After the release of Driver Update policies (thank you!), we implemented two "rings"; automatic approval after a 0 day deferral, for our canary PCs; automatic approval after a 30 day deferral, for the rest of our PCs. The problem is, how to determine it is a driver causing a problem in time to hit the pause button. The logs collected by Intune are sparse and obtuse. The driver IDs in WindowsUpdate.log do not match the Microsoft Update Catalog. And then, what do you do if you miss the window to pause the roll out. There is no roll back. The driver will have been saved to the driver store and will survive a wipe -- like a zombie. Scary!
  • treestryder's avatar
    treestryder
    Iron Contributor
    Nov 01, 2023

    <Ignore this. Unable to delete, can only edit.>

  • treestryder's avatar
    treestryder
    Iron Contributor
    Oct 31, 2023

    For anyone interested, I started a community maintained spreadsheet to track the current "modern management" state of PCs, peripherals, and software.

    Modern Windows Management Database.xlsx

  • treestryder's avatar
    treestryder
    Iron Contributor
    Oct 31, 2023

    I mistakenly mentioned "roll back", which caused the focus to sit on that topic for a while. Though, it is probably a good thing as rolling back is the solution many want to reach for. If not that, manually installing a driver found somewhere.

    My main concern is how to remotely (or at least without local administrative rights) diagnose vague and intermittent hardware problems. And, yes, we have a growing collection of vague and intermittent hardware problems.

  • Char_Cheesman's avatar
    Char_Cheesman
    Bronze Contributor
    Oct 31, 2023

    Thanks for participating in this episode of Unpacking Endpoint Management! For reference, the panel covered this topic at around 04:00.