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The various Retire, Wipe, Autopilot Reset, Fresh Start, Delete options are a mess. The names do not reflect what they do. I can't keep track in my head of what each one does, and many of them have sub-options too. I spent a day testing each one, and reading what they should do, and then came to the conclusion that generally I want 'Wipe'. (Which IIRC is the same as the "Reset" option within Windows 10 - why not name it consistently?) Look at it from my perspective. I either want to blow it away completely (it's EOL), I want to Reset it because it is playing up, or I want to quickly clear down user data to reallocate it to someone else. 3 options that cover those scenarios, with names that match the use case, and a description that tell the admin what they will do is all we need.
And if I want to blow it away, it should clean up Autopilot, AAD, and Intune. And exclude it from reporting in MDE. At the moment I am using a fairly complex Powershell script to the cleanup, but it's a scenario every customer faces. And my life would be much simpler if the AAD device had Serial Number in it too! 🙂
- At the least.... disable the Azure AD object of a "Wiped" device. We have yet to implement Conditional Access (still cleaning up non-compliant legacy PCs in the field). When a Wipe fails, the user only has to click past a warning to have a functional yet unmanaged PC. Because of this, we now always check the "Wipe until clean" box.
