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Do you use Intune to manage your device estate? Are there features you need to go fully cloud-native? What would make day-to-day device management easier? Are you exploring or the Intune Suite to uni...
Heather_Poulsen
Updated May 13, 2025
rrenstrom
Oct 01, 2024Brass Contributor
The inability to change the Primary User (aka licensed user) for Mac devices is a pain point for our organization (this is supported for Windows devices).
Over the lifecycle of a device, users come and go, and we currently need to retire and re-enroll the device for a new user, which leads to the device being unmanaged until it's re-enrolled by the user.
This is a cumbersome workflow that could be avoided by allowing the Primary User to be changed in the Intune console. We also don't want to erase the device and start over.