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What's the recommended practice for addressing major hardware repair? For example, a motherboard replacement on a laptop causes a silent failure on Intune check-in. In combing the internet, we have found a practice of deleting a registry key manually and re-enrolling the device, but it would be great if this type of hardware change would trigger an alert that could be actioned on.
Joe_Lurie
Microsoft
MicrosoftMaenXe I assume you want an alert on the device that it couldn't check into the Intune service, maybe in Company Portal? This is not something that happens today. Typically, we'd recommend a few steps when you make a major hardware change, including deregister the device from Autopilot, replace the motherboard, re-register with Autopilot. If you are just asking about Intune and not Autopilot, you should not need to unenroll/re-enroll the device, but in some cases that might be required.
- Yes, an alert generated by the CP would be good. In the use case that we frequently run into, we have a laptop die and have to replace the motherboard, then when the laptop is functional again everything "seems to work", however checkins just don't work. We don't currently use Autopilot, and our devices are Hybrid Joined.