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AMA: Windows management with Intune

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Wednesday, Mar 20, 2024, 08:30 AM PDT
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Do you manage Windows endpoints in Intune? Do you have questions that extend beyond configuration and involve ensuring security, compliance, and a seamless user experience on Windows? Join this Ask M...
Char_Cheesman
Updated Dec 27, 2024
AMA
Tech Community Live
a_icon2227's avatar
a_icon2227
Occasional Reader
Mar 20, 2024

We have an app protection policy in Intune for all MS apps deployed to iOS with Company Portal installed. However, the Office App does not work on sign in, and the user is put into a sign in loop of doom. Outlook, Word, Excel, Edge, Authenticator (all other MS standalone apps) work as normal. What is the best method to troubleshoot where Office seems to be failing this app protection check to allow users to use Office?

Max_Stein's avatar
Max_Stein
Icon for Microsoft rankMicrosoft
Mar 20, 2024
Hi, Alvin! Here are a couple of troubleshooting docs from our Learn docs that might help with this: https://learn.microsoft.com/mem/intune/apps/mam-faq & https://learn.microsoft.com/troubleshoot/mem/intune/app-protection-policies/troubleshoot-mam. Should you continue to run into further issues, if you're out on X/Twitter, feel free to drop our @IntuneSuppTeam (aka.ms/IntuneSuppTeam) team a note where we can talk though your scenario in more detail. Thanks!
Date and Time
Mar 20, 20248:30 AM - 9:30 AM PDT