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AMA: Troubleshoot device issues with Intune

Event Ended
Thursday, Sep 14, 2023, 08:30 AM PDT
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Event details

Looking to improve the troubleshooting experience within Intune? Have questions on accessing ServiceNow incidents in the admin console? Curious how to use advanced analytics to drill down into reports for tailored insights, or how to use built-in Remote Help to securely aid end users and remediate issues? Join this Ask Microsoft Anything (AMA) event to get your questions answered by our product and engineering teams.

Post your questions in the Comments below. We'll have experts responding in the live stream and others in chat.

 

This AMA is part of Tech Community Live: Microsoft Intune edition. Visit https://aka.ms/TCL/Intune for the full agenda.

Heather_Poulsen
Updated Dec 27, 2024

104 Comments

  • SeMeDe's avatar
    SeMeDe
    Iron Contributor
    Is there a simple/fast way for checking single registry entries on the whole bunch of devices? Sure there could be ways with remediations and results writen in LA and so on... but is there maybee a quick(er) way for this?
    • Char_Cheesman's avatar
      Char_Cheesman
      Bronze Contributor

      Thanks for participating in today's AMA: Troubleshoot device issues with Intune! For reference, the panel covered this topic at 08:15.

  • JoeH45's avatar
    JoeH45
    Iron Contributor

    Could we get a way to add additional folders and files to be collected with device diagnostics? For example, we currently send the install logs (using /l*v, etc.) for all application installs to a specific folder.  It would be great to be able to have those collected as well when collecting device diagnostics.

    • Char_Cheesman's avatar
      Char_Cheesman
      Bronze Contributor

      Thanks for participating in today's AMA: Troubleshoot device issues with Intune! For reference, the panel covered this topic at around 05:00.

    • Hajo's avatar
      Hajo
      Brass Contributor
      And a timeline on this feature (asked the same question earlier this year)
  • TinTrungNguyen's avatar
    TinTrungNguyen
    Copper Contributor
    Where is the root cause of the error while enrolling macOS via the Company Portal? I got this issue "Unable to confirm setting" after I had installed the MDM profile, and it looks like the Company Portal app can not push the status to Intune. How to check it from the technical side?
  • SeMeDe's avatar
    SeMeDe
    Iron Contributor
    Any ETA for long awaited remediation (formerly PAR) community or microsoft reviewed database?
Date and Time
Sep 14, 20238:30 AM - 9:30 AM PDT