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AMA: Troubleshoot device issues with Intune
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Thursday, Sep 14, 2023, 08:30 AM PDTEvent details
Looking to improve the troubleshooting experience within Intune? Have questions on accessing ServiceNow incidents in the admin console? Curious how to use advanced analytics to drill down into report...
Heather_Poulsen
Updated Dec 27, 2024
AlAnderson
Sep 14, 2023Copper Contributor
An ask I would have for Autopilot failures is a simple and concise message stating that "Autopilot failed while attempting to do THIS". Coming from the ConfigMan world of TS imaging, we got spoiled by those specific error messages. Most of our failures are due to one of our applications failing for one reason or another. With remote users, this makes troubleshooting difficult and time consuming. We can talk the user through digging into the UI which usually leads to an ambiguous error OR we have to wait for the diagnostic files to upload and then dig through them. Couple that with our strict security requirements and our ESP policy preventing users from getting to the desktop without specific apps, and I'm left with a completely unproductive user. Aside from anomalies, if an app is bad, all of our Autopilot deployments will fail. We also use some automation to update apps, so we're not always aware that an app changes which adds to our troubleshooting time.
The next level above this would be to send Intune admins an email that an Autopilot run failed while attempting to do/install X.
- Hung_DangSep 14, 2023
Microsoft
Thanks for the feedback, Alan. We fully acknowledge the level of troubleshooting capability for Autopilot device deployment issues is subpar, for both the end user and the IT admin. We're definitely working on it to incorporate feedback like yours, but keep the feedback coming in the meantime. Have a great day!