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AMA: Troubleshoot device issues with Intune
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Thursday, Sep 14, 2023, 08:30 AM PDTEvent details
Looking to improve the troubleshooting experience within Intune? Have questions on accessing ServiceNow incidents in the admin console? Curious how to use advanced analytics to drill down into report...
Heather_Poulsen
Updated Dec 27, 2024
Jamie_Ansell
Sep 14, 2023Brass Contributor
It feels as though Intune is lacking real-time troubleshooting tools. Diagnostics logs Intune can gather are mostly Windows/Intune oriented and sometimes (we are an education organisation) we will need to scan a room full of devices to see what is wrong and sometimes take an action on them (eg an incorrect reg key, drop a file on a device) in a matter of minutes in order that a class or an exam can run...for example. The Windows Defender firewall domain profile doesn't quite fit around the AAD device on-premise scenario, and unattended remote access to shared devices seems to be lacking in the current toolset.