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AMA: Troubleshoot device issues with Intune

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Thursday, Sep 14, 2023, 08:30 AM PDT
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Looking to improve the troubleshooting experience within Intune? Have questions on accessing ServiceNow incidents in the admin console? Curious how to use advanced analytics to drill down into report...
Heather_Poulsen
Updated Dec 27, 2024
Tech Community Live
ryanmcdonald's avatar
ryanmcdonald
Copper Contributor
Sep 14, 2023
Hybrid Azure AD Joined Device when going through Autopilot, it creates two Devices in Entra. From what I have read that is expected but wondering if that is correct and if so, is there any recommendations to identify these separately from each other.
  • Char_Cheesman's avatar
    Char_Cheesman
    Bronze Contributor
    Sep 14, 2023

    Thanks for participating in today's AMA: Troubleshoot device issues with Intune! For reference, the panel covered this topic at 40:10.

  • HeyHey16K's avatar
    HeyHey16K
    Iron Contributor
    Sep 14, 2023
    We have this too and have been told it is correct
    • Hung_Dang's avatar
      Hung_Dang
      Icon for Microsoft rankMicrosoft
      Sep 14, 2023
      This is correct. Autopilot registration precreates the Entra device object. After a device gets deployed via AP-into-HAADJ, the device object also gets created in AD, which syncs it (via the AAD Connector) to Entra during the user ESP. That's why you see two objects in Entra. To identify them, they have the same ZTDID property and have different object types. This is unfortunately a side effect of the two different infrastructures targeted (i.e., Entra by Autopilot, AD by HAADJ) and the necessity to associate them together somewhere. Hope that helps, Ryan. Have a great day!
Date and Time
Sep 14, 20238:30 AM - 9:30 AM PDT