AMA: Troubleshoot device issues with Intune

MACOS--I am having 2 issues with the Company Portal detailed below 1/. I configured a policy "Is Active" for 30 days. 2/. I have 2 devices (macOS) that are not compliant with my policy, after I checked on my client's device, they always open the device and work on this every day. 3/. I opened the Company Portal and saw the account was still signed on. 4/. I tried many times to select "Check status" on the Company Portal and got the issue: "There was an error while checking status. Your status may not be up to date. Try checking again" 5/. After I tried step 4, I removed this device and re-enroll and I got a new issue: "Unable to confirm setting" after the MDM profile is installed. Could you tell me how many ways to check/troubleshoot the issue for macOS and Windows? I don't see any docs from MS about troubleshooting that issue. Example: how do collect the log to troubleshoot?