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Char_Cheesman
Updated Dec 27, 2024
Andrea_Robertsen
Mar 20, 2024Copper Contributor
My company has a issue where some devices will not be able to open company portal regularly after enrollment, company portal reinstallation or if the device is just offline for long enough that the authentication tokens expire. All devices have the exact same profiles and settings applied. And I have also disabled any workprofiles or enrollment settings for Company Portal on MacOS to test. And all are DEP/ADE enrolled through our hardware supplier. All devices are on MacOS 13.x to 14.4.
When this issue appears, the device will get a login prompt as usual. But then Company Portal will attempt device enrollment. Which bugs out with a error message.
"Could not obtain the final profile using the encrypted profile service. The credentials within your profile may have expire. Try downloading a new profile."
Would you know what causes this behaviour?