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Apple products are a big part of your endpoint management story! Get updates on managing your Apple devices including the latest in device enrollment. We’ll cover topics from app deployment to securi...
Heather_Poulsen
Updated Dec 27, 2024
AMA
Olaf_Thyssen's avatar
Olaf_Thyssen
Brass Contributor
Jul 21, 2022
Is it or is it not supported to restore an iOS backup from previous ADE/DEP device to new ADE/DEP device during enrollment? We have allowed it in the assistant but the management profile in the backup sometime (or often) causing problems to complete enrollment and supporting supervised mode
dsrichmond's avatar
dsrichmond
Copper Contributor
Jul 21, 2022
This used to fail 100% of the time for us and so we have blocked restore on corporate devices for years. In the last few months (perhaps corresponding with an iOS update, it's not clear) the issue is no longer observed. The root cause - the device attempting to restore managed configuration profile from another device which resulted in a deviceid conflict - seems to no longer happen here. Which errors have you been experiencing?