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Why was it decided to create a new Intune Suite plan rather than offer the planned additional features to existing Plan 2 customers who are already paying for a premium tier Intune offering? Some of the features in particular, such as Remote Help, would ordinarily be considered basic management capability within other device management solutions so there's even an argument to say it should be in Plan 1.
SusanTaylorMicrosoft
Intune Suite features will generally be Management adjacent scenarios that have traditionally relied upon a 3rd party tool or solution - Suite will allow you to have a single pane of glass and tool consolidation. Remote Help in particular has been built to be an Enterprise level solution that includes security features and controls, unlike other solutions that have available historically.