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Hi Sarah. It is disappointing to hear that we cannot receive any additional guidance now on the SMB market availability question. Our customers are clamoring for 365 Copilot (which is a good thing!), yet we are unable to tell them what calendar quarter they will be able to purchase or if there will be a minimum number of licenses. In lieu of that, we minimally expect to know when these questions will be answered. "In the coming months" is far too vague. Help us help you, Microsoft!
Firstly, I want to express our sincere appreciation for your engagement with Microsoft 365 Copilot and for voicing the concerns that are top of mind for you and your customers. We understand that having specific details is crucial for planning and managing expectations, and we truly regret any inconvenience caused by the current uncertainty.
While I don't have the exact details you're seeking at this very moment, please know that your message underscores the importance of this information for our small and medium business (SMB) partners and customers. We are actively working to finalize the details around the availability and licensing requirements and we aim to share this information with the specificity you need as swiftly as possible.
"In the coming months" is indeed a broad timeframe, and it's clear that more precise information would be beneficial. Our team is pushing hard to provide you with a more defined timeline and clearer guidance. We are also exploring ways to ensure that when the information is released, it is communicated effectively and promptly to our community members like yourself.
Your eagerness to support and sell Microsoft 365 Copilot is a testament to the value we hope to deliver. We ask for a bit more patience and assure you that we are listening and taking your feedback to heart. As soon as we have an update, we will share it with the community here, and we will make every effort to ensure it reaches all our partners and customers directly.
Thank you for your understanding and for helping us to better serve our community. Your role in this process is invaluable, and we are grateful for the support and feedback that helps us improve.