Thank you for sharing your insights on our support services and highlighting the importance of catering to both individual consumers and small to medium businesses (SMBs). We completely agree with your assessment regarding the vital role these groups play in our community and the economy at large.

Your concerns echo the sentiments we explored in our recent SMB blog post here , particularly on how technology, like Microsoft 365 Copilot, can serve as a catalyst for growth and efficiency among small and medium enterprises. As you rightly pointed out, SMBs are inherently innovative and ready to leverage new technologies like AI to compete more effectively in the marketplace. The Microsoft 365 Copilot SMB Early Access Program, as mentioned in the blog, is a testament to our ongoing commitment to fine-tuning our products based on real-world feedback from these crucial sectors.

Addressing your point on remote assistance and the Get Help app, we believe there's significant value in ensuring that our support services are easily accessible and effective in solving the daily challenges faced by all users of Microsoft products. Our vision with Microsoft 365 Copilot and other supportive tools is to alleviate the time-consuming, routine tasks that users encounter, enabling them to focus more on what they love.

We are excited about the opportunities ahead to enhance our support offerings, not just for enterprise-level users but also for everyday consumers and SMBs. We certainly share your enthusiasm for maximizing the potential in this space and are working diligently to expand access to helpful resources like Microsoft 365 Copilot.

Thank you once again for your feedback. We appreciate your engagement and look forward to delivering more user-centric solutions that support both individuals and businesses, regardless of size.