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How to drive Copilot for Microsoft 365 usage and satisfaction

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Wednesday, Feb 28, 2024, 08:30 AM PST
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Understand the recommended practices for driving user satisfaction and engagement for Copilot. Learn how to create a community of practice and where to find Microsoft training content other resources...
Heather_Poulsen
Updated Dec 27, 2024
JackDuMez's avatar
JackDuMez
Iron Contributor
Feb 28, 2024
User Enablement, KPIs and Measures -- When to Scale Back: Wondering if there is a way to pull back Copilot from a group or organization if User Enablement is not as significant as an organization expects (not suggesting this is a way to move forward, but may need a backout plan as part of these User Enablement plans).
  • Karuana_Gatimu_MSFT's avatar
    Karuana_Gatimu_MSFT
    Icon for Community Manager rankCommunity Manager
    Feb 28, 2024
    Yes you can "unlicensed" people but I'd advise against it. Likely the UE plan needs updating with the Top 10, community engagement or more progressive skilling. Pulling back can be more damaging to user trust than its worth.
  • JoshLeporati's avatar
    JoshLeporati
    Icon for Community Manager rankCommunity Manager
    Feb 28, 2024

    JackDuMez - also think about potentials here on reassigning Copilot licensing to other groups in the organization that maybe are ready for User Enablement with these technologies. Getting that group and then having them demonstrate their "ah-ha's" to inspire/foster user enablement back in the groups that wasn't leveraging the solutions to their fullest.

     

    /Josh

Date and Time
Feb 28, 20248:30 AM - 9:00 AM PST