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Per the support article posted here: Copilot for Microsoft 365 – Support Tips, Part 2 - Microsoft Community Hub back on June 18th, Copilot cannot read from shared mailboxes.
Q: My users are really excited about the email summarization, drafting, and coaching capabilities with Copilot in Outlook but are running into occasional issues. Any limitations to be aware of?
A: Copilot scenarios in Outlook are only available on a user’s primary mailbox and not with shared, archived, group, or delegated mailboxes. With Coaching by Copilot, a user’s email draft needs to be at least 100 characters to use the Coaching capability. There’s no limit on prompt length when using Draft with Copilot. More information on working with Outlook here > Frequently asked questions about Copilot in Outlook - Microsoft Support
- Thank you for the question! Copilot in Shared Mailboxes is not supported yet. This is an area we are looking into and will be able to say more in the future!
