Copilot agent management and controls

If your tenant has both prepaid message packs and PAYG enabled, message consumption will always draw from prepaid capacity first. Only after those entitlements are fully exhausted in a given month will the PAYG meter begin to accrue charges. This ensures that your upfront investment in message packs is fully utilized before any additional costs are incurred.

We are actively working on capabilities to apply available message capacity to a specific billing policy.