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Licensing question: Microsoft language references three roles (or actions) which need an Agent 365 license. They are users that “interact with”, “manage”, or “sponsor” agents that use Agent 365 Premium capabilities. Can you expand on what defines those three user actions/roles?
MicrosoftThis has to do with the identity model used by agents. There are two models:
1) Delegated access – access is delegated from user to agent. The agent works on behalf of a human (aka known as OBO – on behalf of). Under this model users interacting with the agent need a license.
2) Own access – Agent operates with its own permissions, not bound to any user. It can work with people, taking part in team workflows or operate a background process that doesn't have any interaction with people. Each such agent still requires human operational oversight that can be done by either agent's "manager" or "sponsor". These are the people responsible for the agent and assigned such role in Entra. Under this model, the users interacting with the agent don't need a license, but manager or sponsor do.