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Solved
Start menu layout cannot be changed
Having just installed an evaluation copy of Windows Server 2019, I cannot make any changes to the start menu layout. For example; unchecking "Show app list in Start menu" from the Start menu settings...
https://support.microsoft.com/help/4490481 - the KB doesn't specifically mention this bug, but the fix is included in this update. You can download from here: Microsoft Catalog
Same - domain joined 2019 server. Even tried resetting the permissions/owner on the profile folder.
No luck :\
It would seem that Microsoft won't even acknowledge that this is an issue. Start menu customisation is basic Windows functionality - regardless of it being a server OS, there is a need to change it from the default. I can't use the Feedback Hub app to report this as our domain joined workstations have had this feature disabled. I'm just happy I opted to "try before you buy"