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scottstgelais's avatar
scottstgelais
Copper Contributor
Oct 25, 2023

Windows Server 2016 folder share problem

I am currently having a problem with connecting new users to a shared network folder. Our network consists of three (3) Windows Servers (2016, 2019 & 2022) and a couple dozen of Windows 10 & 11 workstations. The shared folder we are having problems with is on the Windows Server 2016 (it's the only folder shared on this server). When this server was put into service, we had a couple of older servers (2008 & 2012 R2) and a mix of Windows 7 & XP workstations. At that time, I added the SMB 1 file-sharing support for the older systems.

But recently, the first time I tried to connect a new user to the share on the 2016 server, I got an error that stated, "An error occurred while reconnecting M: to \\server3\data Microsoft Windows Network: you can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack. Your system requires SMB2 or higher. This connection has not been restored".

I enabled the SMB1 protocol on a couple of Windows 10 workstations, but I am now getting the error "M:\ is not accessible. The sc count is not authorized to log in from this station". I did run SFC /SCANNOW on the 2016 server, and it did find errors, but was unable to fix them. I ran DISM and found the component store had corruption but was fixable. I tried repairing it online, but it failed, so I had to use the installation media to perform the repair. SFC /SCANNOW reports that all system files are healthy, but the share is still not accessible to new users.

I have searched the Internet for the last couple of days and have found a few articles on this issue, but none of the recommended actions worked. Does anybody have an idea of how I can resolve this issue? Thanks in advance for all of the assistance.

    • scottstgelais's avatar
      scottstgelais
      Copper Contributor
      Both SMBv2 & SMBv3 are enabled on this 2016 server. This server also has an issue with Windows Backup using a network share. I have run the Network Troubleshooter, but it found nothing wrong.
      • Dave Patrick's avatar
        Dave Patrick
        MVP

        Please run;

        Dcdiag /v /c /d /e /s:%computername% >C:\dcdiag.log (run on PDC emulator)
        repadmin /showrepl >C:\repl.txt (run on **any** domain controller)
        ipconfig /all > C:\%computername%.txt (run on **EVERY** domain controller)
        ipconfig /all > C:\problemworkstation.txt (run on problem pc)


        Also check the domain controller System and Replication (DFS or FRS) event logs for errors since last boot. Post the Event Source and Event IDs of any found. (no evtx files)

        then put unzipped text files up on OneDrive and share a link.   

            

         

  • scottstgelais's avatar
    scottstgelais
    Copper Contributor
    I also noticed that when I browse the network with File Explorer and I select the Windows Server 2016, I get an error message that states, "\\SERVER3 is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. The account is not authorized to log in from this station." When I use just the server IP address, the folder is empty.

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