Forum Discussion
KB5041578 causing Windows Server 2019 to be unresponsive
In testing the August 2024 security update for Windows Server 2019 (KB5041578) we are finding the update causes some Windows Server 2019 servers to become unresponsive. There is also a thread on...
ausername215 Same problem here. Any response from Microsoft yet?
Here is a response we got from MS which is over the top. We have 1000s of 2019 machines that are not in a domain, so this solution will not work.
I’ve received confirmation from the debugging team to implement the Known Issue Rollback (KIR) policy on the affected devices instead of removing the patch. The instructions below will guide you through applying the fix for the unresponsive issue caused by KB5041578.
Action Plan:
Apply KIR to a single device using Group Policy
To use Group Policy to apply a KIR to a single device, follow these steps:
Download the KIR policy definition MSI file https://download.microsoft.com/download/03c7aacb-1f7b-443d-95e8-6d7d301ac831/Windows%2010%201809%20and%20Windows%20Server%202019%20KB5041578%20240816_21501%20Known%20Issue%20Rollback.msi
Important: Make sure that the operating system that is listed in the .msi file name matches the operating system of the device that you want to update.
Run the .msi file on the device. This action installs the KIR policy definition in the Administrative Template.
Open the Local Group Policy Editor. To do this, select Start, and then enter gpedit.msc.
Select Local Computer Policy > Computer Configuration > Administrative Templates > KBXXXXXXXX XXXXXX_XXXXX Known Issue Rollback > Windows XX, version XXXX and Windows NNNN XXXX
Path
Computer Configuration -> Administrative Templates -> KB5041578 240816_2150 Known Issue Rollback -> Windows 10, version 1809 and Windows Server 2019
Setting
KB5041578 240816_2150 Known Issue Rollback
Value
Disabled
Reboot Requirements
A reboot is required once the device has applied the KIR GP setting
I’ve received confirmation from the debugging team to implement the Known Issue Rollback (KIR) policy on the affected devices instead of removing the patch. The instructions below will guide you through applying the fix for the unresponsive issue caused by KB5041578.
Action Plan:
Apply KIR to a single device using Group Policy
To use Group Policy to apply a KIR to a single device, follow these steps:
Download the KIR policy definition MSI file https://download.microsoft.com/download/03c7aacb-1f7b-443d-95e8-6d7d301ac831/Windows%2010%201809%20and%20Windows%20Server%202019%20KB5041578%20240816_21501%20Known%20Issue%20Rollback.msi
Important: Make sure that the operating system that is listed in the .msi file name matches the operating system of the device that you want to update.
Run the .msi file on the device. This action installs the KIR policy definition in the Administrative Template.
Open the Local Group Policy Editor. To do this, select Start, and then enter gpedit.msc.
Select Local Computer Policy > Computer Configuration > Administrative Templates > KBXXXXXXXX XXXXXX_XXXXX Known Issue Rollback > Windows XX, version XXXX and Windows NNNN XXXX
Path
Computer Configuration -> Administrative Templates -> KB5041578 240816_2150 Known Issue Rollback -> Windows 10, version 1809 and Windows Server 2019
Setting
KB5041578 240816_2150 Known Issue Rollback
Value
Disabled
Reboot Requirements
A reboot is required once the device has applied the KIR GP setting