Forum Discussion
Help with Single Incident Support
How can I request a different tech, escalate a case, or send feedback on a case? I have a ticket and the tech keeps trying to close it out. So far I have rebuilt a server, and VM for him (without him...
The problem is the mgmt who approves the cost for these incidents isn't happy with how it is turning out and will not authorize another $500 support request. Dave Patrick
I wouldn't expect that to happen, but I don't see any other options for you other than calling microsoft support to discuss the situation.