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Rich1105's avatar
Rich1105
Copper Contributor
Oct 28, 2020

Anti-Virus not installing

I have just taken over a new server and went to install AV software (Bitdefender).  It doesn't connect back to the online server for updates nor registration.  All other workstations communicate just fine.  I figure it must be Windows Defender which is blocking the needed ports.  When I log in via Administrator, and try to launch the Defender App, I am getting 

error.  I then tried to launch "Run as Admin"  and I still get the same error.  My environment is a single domain and single server.  What am I missing here or is there another setting I am missing.  I have also created another ID added it to the Domain Admins and Enterprise Admins and still have the same results.  Please help as I need to get this server under a better AV.

 

Thanks.

2 Replies

  • RNVAJ's avatar
    RNVAJ
    Copper Contributor
    Did you try resetting your device and then try setting your account again? if that does not work, try installing a product key for Bitdefender
  • The error may be the result of the software you installed since only one AV product can be active. I'd probably reach out to the vendor for support.

     

     

     

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