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Server Reboots Kernel 41
Hello
Have a HP Proliant DL325 with Windows 2019 Server installed.
The server keeps rebooting daily around 3 times,. Event ID 41 Power Kernel Issue.
HP could not find anything within their system logs. I know its a shot in the dark. I have ran HP Smart Manager Updates recently but still happens.
The server is connected to a HP Protector UPS. However, the logs on this do not show anything. During reboot someone onsite said a message appeared saying server failure.
Any guidance appreciated.
3 Replies
Hello all,
The event log shows:-
DC2019 41 Critical Microsoft-Windows-Kernel-Power System
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ef (0xffffad0a1afd9080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 99486759-3171-41ff-b81f-8fd5b0a72553
I know its difficult to determine the error from the above but just wondered if anyone else had come across something similar.
I have attached a memory.dmp file
I have uploaded log files to HP to assess in the meantime.
Thanks all
discoveranother You've either defective hardware or a buggy driver. The error code means that some critical process died. That most of the time is some 3rd party driver.
To identify which one use the file C:\Windows\MEMORY.DMP and "WinDBG Preview" from the Windows Store. Than open the file and run "!analyze -v" that often is enough to see the reason for the crash.
More information for your error code is available at:
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xef--critical-process-died
