Forum Discussion

Copper Contributor

Jan 18, 2024

Issues with latest windows update (January 2024)

Hi All, we are getting multiple report about Windows latest patch January 2024 the KBs are getting failed to install. There were detail provided for the KB5034441 having issue and provided the script...

Vanessa22

Copper Contributor

Jan 23, 2024

We also have problems with the latest update KB5034122 with the error code 0x8007000d.

Our solutions so far:
- sfc\scannow and chkdsk = without success
- Update manually = also produces error code 2147942413 "The data is not authorised"
- Stopped Windows Updates and Intelligent Background Transfer Service under "Services" + created a new folder for "SoftwareDistribution" and then reactivated all services = update still fails

Are there any other options we can perform without redeploying the clients?

Reza_Ameri

Silver Contributor

Jan 30, 2024

You already followed some of troubleshooting steps.
I would recommend you to follow steps on the following website:
https://support.microsoft.com/en-us/windows/troubleshoot-problems-updating-windows-188c2b0f-10a7-d72f-65b8-32d177eb136c

Franco200863
Copper Contributor
Jan 30, 2024
I would prefer that someone explain to me what the problem is. In the past I have done troubleshooting and ended up deleting MS Office. Some Word document do not cyclic crash. Reza_Ameri
- Reza_Ameri
  Silver Contributor
  Jan 31, 2024
  It is not easy to see what have caused the problem.
  It is recommended to report this issue using the Feedback Hub app.
  You may try uninstall updates which causing the problem to identify what causing this issue.
  You may check the event viewer and you may find some clues there.