Forum Discussion

Copper Contributor

Jan 24, 2022

Solved

WU Install error - 0x800f020b

I keep getting this error message in Windows Update. It's for my HP Printer, but my HP printer is up to date and working, so I don't want or need this driver. I don't see a way to ignore it so that i...

PicklebrainIAH
Jan 28, 2022
AYHJA

This is happening for Xerox - Extension - 7.208.0.0 and related apps, I am sure.
Only option is to "Retry" while in Windows Update. Since, I do not use this app/extension at all and it was removed from the workstation, it should not be showing. It appears that it is pulling the past history for MSStore app or installation history. Also, I have no printers from Xerox showing as installed.

So I tried the following:
I have tried purging the installation cache in the %windir%\SoftwareDistribution\DataStore after a stop/start of the Windows Update Service. No Luck.
Stop/Start the Printer Server while checking for drivers and purged the DataStore again. No Luck.
Did a Windows Search for Print Server properties (Settings > Bluetooth & Devices > Printers and Scanners > Scroll to bottom for Related Settings) and found that the Xerox Driver Packages were installed and was able to remove them along with the installation package software. Success!
Once they were removed, I was able to run/retry Windows 11 Update without any issues.

Good Luck!

PicklebrainIAH

Copper Contributor

Jan 28, 2022

AYHJA

This is happening for Xerox - Extension - 7.208.0.0 and related apps, I am sure.

Only option is to "Retry" while in Windows Update. Since, I do not use this app/extension at all and it was removed from the workstation, it should not be showing. It appears that it is pulling the past history for MSStore app or installation history. Also, I have no printers from Xerox showing as installed.

So I tried the following:

I have tried purging the installation cache in the %windir%\SoftwareDistribution\DataStore after a stop/start of the Windows Update Service. No Luck.
Stop/Start the Printer Server while checking for drivers and purged the DataStore again. No Luck.
Did a Windows Search for Print Server properties (Settings > Bluetooth & Devices > Printers and Scanners > Scroll to bottom for Related Settings) and found that the Xerox Driver Packages were installed and was able to remove them along with the installation package software. Success!

Once they were removed, I was able to run/retry Windows 11 Update without any issues.

Good Luck!

Ali Robertson

Copper Contributor

Oct 21, 2022

Thanks @PickebrainIAH - that worked perfectly, I just needed to click the Administrative "Change Driver Settings" button first before removing the drivers from the driver tab, as when I tried without that, I got a half-removal.